Support
How can we help?
From RMA requests to field-tuning guides to engineering consults — pick the path that fits your need.
Help guides
Step-by-step guides to the product search, the quote cart and the engineering tools.
Engineering request
System-level RF design review with a real engineer. Submit a frequency plan + site spec and a Telewave RF engineer responds within 1-2 business days.
RMA request
Return + repair an existing Telewave unit. Pre-shipment instructions, tracking, and turnaround estimate.
Sales reps + distributors
Find the Telewave rep covering your region or an authorized distributor.
Field tuning guides
Step-by-step tuning instructions for cavity filters, duplexers, and combiners in the field.
Antenna configuration + mounting
Mounting hardware specs, downtilt patterns, multi-antenna stacking guidance.
Antenna pattern files
3D-pattern file downloads (.MSI / .NSI / .PRN) for coverage-prediction tools.
Articles + technical content
Case studies, application notes, news, and security advisories.
Videos
Video walkthroughs of system design, tuning, and product overviews.
Wacom cross-reference
Equivalent Telewave models for legacy Wacom Communications product lines.
Warranty
Standard warranty terms, coverage period, and what to do if a unit fails.
Terms + conditions
Sale + service terms governing Telewave purchase orders.